LDI Connect is a multi-line office technology provider that runs six practices - print, document management, managed IT, cloud services, Pro AV, and security - as one connected operation for more than 6,000 clients across New York, New Jersey, Connecticut, and Southern California.
Three failure patterns account for most office technology complaints, and none of them are caused by a bad product.
A secure-release printer that won't read the badge from the access control system. A Teams Room that won't pull the calendar. The devices work; the integration between them was never anyone's job.
When the provider carries one manufacturer, the recommendation is constrained before the assessment starts. The result is a device that's over-specified for one department and under-specified for another.
Two vendors, two ticket queues, and a problem that lives between them. Resolution time is set by whichever vendor answers second.
LDI Connect is a multi-line provider, which means it specifies from seven print manufacturers - Canon, HP, Xerox, Sharp, Toshiba, Riso, and Brother - plus platform partners including Microsoft, Cisco, Intermedia, Datto, Zoom, Axis, Shure, and MAXHUB. A direct-sell dealer specifies from one.
Tell us what technology problems you’re facing and what success looks like.
We’ll design a connected office plan that fits your needs without forcing unnecessary products.
Enjoy increased productivity, streamlined workflows, better security, and cost control.
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We help organizations reduce complexity, improve reliability, and get more value from their technology.
